Responsible Gambling
Our Commitment
Lotto NZ is committed to promoting a safe and responsible gaming environment. We believe that lottery games should be a source of enjoyment and entertainment, not a way to earn income or cope with personal challenges. Our goal is to provide players with the tools and support they need to maintain control and make informed decisions.
Recognising the Signs of Problem Gambling
It's important to stay aware of behaviours that may indicate a problem. These can include:
- Spending more time or money than intended on gaming
- Ignoring work, school, or personal responsibilities due to gambling
- Feeling anxious, irritable, or uneasy when not able to play
- Hiding or lying about gambling habits
- Using gambling as an escape from stress, guilt, or emotional difficulties
If any of these signs feel familiar, it may be time to seek support.
Getting Help
Gambling should be fun — not a source of stress. If you feel that your gaming behaviour is becoming difficult to manage, don’t hesitate to reach out. Help is available 24/7.
Call the Gambling Helpline NZ at 0800 654 655 or visit gamblinghelpline.co.nz for support, referrals, or confidential advice.
You can also contact GambleAware at gambleaware.org or call 0808 8020 133 for further assistance.
You must be 18 years or older to participate in any gambling activities.
Protecting Minors
Lotto NZ services are only available to individuals 18 years and over. We actively work to prevent underage access through:
- Mandatory age verification during registration
- Ongoing system audits to ensure compliance
- Immediate suspension of any account suspected of being used by a minor
Parents and caregivers are encouraged to take additional precautions to keep gambling accounts secure.
Support and Resources
If you or someone close to you may be experiencing gambling-related harm, free and confidential help is available:
- Gambling Helpline NZ: 0800 654 655
- Website: www.gamblinghelpline.co.nz
- Problem Gambling Foundation: pgf.nz
- Safer Gambling Aotearoa: safergambling.org.nz
Think about your choices. Play responsibly. Need help? Call 0800 654 655.