FAQ

What should I do if my account is suspended?

If your account has been suspended, please reach out to our customer support team immediately. You'll need to provide appropriate documentation to verify your identity and resolve any outstanding issues. Our team is available to assist you through this process and help restore your account access as quickly as possible.

How long do I have to claim my prize?

The timeframe for claiming prizes may vary depending on the specific terms set out by New Zealand legislation. In most cases, you will have up to 6 months from the date of the draw to claim your prize. However, we recommend reviewing the terms and conditions that apply to your specific lottery.

Detailed information about claim periods can be found in our terms and conditions section.

Is there a fee to claim my prize?

No, we do not charge any fees to process your prize claim. You will receive the full amount of your winnings. Please note, though, that tax obligations may apply depending on New Zealand tax regulations. It’s best to consult a financial advisor if you have concerns regarding taxation of large winnings.

What happens if a draw is cancelled?

In the unlikely event that a draw is cancelled, all ticket purchases for that particular draw will be fully refunded to your account. You will also receive a notification with details about the cancellation and confirmation of the refund.

Can I participate if I don't live in New Zealand?

Currently, only New Zealand residents who purchase tickets through our official channels are eligible to participate. International users are not permitted to enter any of our lottery games. A valid New Zealand ID is required for account verification and prize redemption.